Innovation of Products and Services - EMERITUS Institute of Management

Innovation of Products and Services: MIT’s Approach to Design Thinking

Winning companies, such as Apple, Virgin, Toyota and others, innovate continuously because of their culture of design thinking – integrating the needs of people, the possibilities of technology and the requirements for business success. In this course, you will learn how to take a similar approach in your own business – blending the perspectives of marketing, design and engineering into a systematic approach to delivering innovation.


As a core part of the course, students participate in a team-based concept development project assignment. This project, focused on opportunity evaluation and concept development, is integrated into all course modules.


At the end of this course, participants will learn to:

  • Understand the design thinking process
  • Identify and assess customer opportunities
  • Generate and evaluate new product and service concepts
  • Design services and customer experiences
  • Design for environmental sustainability
  • Evaluate product development economics

Duration and Course Fees

  • Starts 16 Jun 2017
  • 2 Months
  • 2 - 4 hours per week
  • Course Fees USD 900


Steve D. Eppinger

General Motors LGO Professor of Management

Course Highlights

  • 62Interactive Lectures
  • 4Case Studies
  • 4Real World Applications
  • 1Capstone Project
  • 9Discussions



a) Read: Design Thinking by Tim Brown (Harvard Business Review)



a) Three Innovation Challenges:

– People Desirability

– Business Viability

– Technical Feasibility

b) Example of Three Innovations Challenges:




c) Design Thinking Skills

d) IDEO’s Systematic Innovation Process

e) How to Rate Ideas



a) Online Tournament – Submit TWO Product, Service or Software Opportunities

b) Applying Three Innovation Challenges Model to Evaluate Your Own Business’ Products/Services

c) Online Tournament: Rate 40 of the Opportunities Submitted


a) Product Development Process

b) Concept Development Process

c) User Innovation

d) Customer Needs and Markets

e) Lead User Example – Utility Light Study

f) Latent Needs

g) Customer Needs Analysis Process Steps – NEST

h) Five Guidelines for Writing Need Statements



a) Real-World Group Project: Customer Needs Exercise – Determine Latent and Unmet Needs

b) Find an example in your home or office of an innovative product. Upload a photo and explain why you choose it

c) Real-World Group Project: Select the top-ranked ideas of your team and work on the following:

– Opportunity Evaluation and Concept Development

– Identify Needs for Your Project Idea

– Receive Reviews by Other Team Members


a) Invention, Innovation and Creativity

b) Example: YCC Concept Car

c) Great Ideas

d) Brainstorming Common Rules

e) Research on Brainstorming and Creativity

f) Concept Sketches and Sketch Modelling

g) Concept Generation Process

h) External and Internal Search – Brainstorming

i) Concept Generation – Example of Combining Ideas

j) Concept of Down Selection



a) Decompose Project Idea into Key Elements

b) Real-World Group Project: Develop a Solution Concept


a) The Difference between Goods and Services

b) Services Innovation at Bank of America

c) Services Experience Cycles

d) Examples of Services Experience Cycle:

– Movie Theatre Example

– Zipcar



a) Decompose the Movie Theatre Example

b) Real-World Group Project:

– Analysis and Concept Development

– Map Out the Customer Experience Cycle for Your Project Idea

– Think of Innovation Opportunities that Stem from that Cycle


a) Introduction to Design for Environment – NCIS Story

b) Three Examples:

– Wellington Boots

– Frietag Bags

– Stokke Tripp Trapp

c) Environmental Impacts

d) Life Cycle Assessment

e) Two Lifecycles

f) The Herman Miller Story:

– The Company Journey

– The Chair

– DFE Assessment Method



a) List at least 10 types of Environmental Impacts over the life cycle of your personal computer or mobile phone.

b) Discuss the Setu Chair – What types of Environmental Impacts would be in the use stage of its life cycle?

c) Real-World Project:

– Consider Environment Factors in the Design of Your Product

– Should Anything be Changed/Added?


a) Introduction to Product Development Economics

b) Thought Experiment and Product Development Cash-flow

c) PD Project Financial Marketing

d) NPV and Nespresso Example

e) Nespresso Example:

– The Numbers for Machines and Capsules

– Model Uncertainty

f) Spreadsheet Modelling – How much more do we need to sell to recover recycling program?

– Put several worst cases and see what happen to NPV

– Put in best cases and see what happens to NPV

g) Debrief on the Above Discussions



a) Analyze the Nespresso case from a Financial Perspective

b) Exercise: List 5 reasons firms may choose to pursue a product even if the analysis reveals a negative NPV

c) Real-World Group Project: Complete report factoring in any additional financial analysis you have learnt

a) Peer Rating for Project Submission

b) Course Wrap-Up


Intellectual Capital

Intellectual Capital

  • Global IVY Education
  • Rigorous and experiential curriculum
  • World-renowned faculty
  • Globally Connected Classroom: Peer to Peer Learning Circles
  • Action Learning: Learning by Doing


Brand Capital

  • Certificate from EMERITUS in collaboration with MIT Sloan


Social Capital

  • Build new networks through peer
  • Benefit from diverse class profiles


Career Capital

  • Professional Acceleration through
    our enriched leadership toolkit
  • Learn while you earn
  • Get noticed. Get ahead.

Duration and Course Fee

  • 2 Months
  • 2 – 4 hours per week
  • Course Fees USD 900

Steve D. Eppinger
General Motors LGO Professor of Management

Duration and Course Fees

  • Starts 16 Jun 2017
  • 2 Months
  • 2 - 4 hours per week
  • Course Fees USD 900


Steve D. Eppinger

General Motors LGO Professor of Management

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