Student and Academic Policies

1. Emeritus is committed to providing a positive learning experience for students. All grievances and reports of grievances are treated with strict confidence. Such information will only be shared with authorised personnel or related third parties (such as the Singapore Committee for Private Education (CPE) or the Emeritus, Academic & Examination Board) on a need-to-know basis.
2. In the event that students have any grievances:
   a)They are encouraged to seek initial assistance and advice from their course mentors. b) Alternatively students can also speak or write to Emeritus’s Program Support Team. c) All issues of grievances raised in writing should include the students’ names and cohort details (if applicable) as the Institute will not respond to any anonymous feedback or complaints. d) An appointment will be arranged for students to connect with a senior member of the Program Support Team for counselling and a follow-up on the issues of grievances. This can be arranged through a web-based meeting platform or over the phone. e) Emeritus will inform students of the outcome/status/findings of any review and investigation in writing and together with any necessary actions taken, where applicable. f) Depending on the complexity of the grievances, Emeritus may take between three (3) to twenty (20) working days to conclude any grievances put forth. Emeritus will aim to conclude any necessary review and investigation in the most effective and efficient manner. These will be carried out in a fair and transparent way. g) Based on the findings, Emeritus will take the appropriate follow-up actions to resolve the issues raised. h) In the event that any grievances cannot be resolved with Emeritus in accordance with the Grievance Policy above, Emeritus and the students may refer the dispute to the Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) through the Singapore Committee for Private Education (CPE) Student Services Centre for mediation. In the event that the grievances cannot be resolved following the preceding processes, either parties can initiate legal actions / proceedings.

Students who enroll in an Emeritus course or attend an Emeritus event agree to the following Student Code of Conduct:

1. Student will be respectful and conduct his/herself professionally while at Emeritus or in the community (working with recruiters, going to events or meetups, etc.);
2. Student will interact with Emeritus staff, faculty, and my fellow classmates in a courteous and respectful manner . Student will not disrupt or obstruct the teaching, learning, or administration of Emeritus programs or the learning experience of other students;
3. Student will respect the rights, feelings, dignity, health, safety, privacy, racial and ethnic diversity, cultures, and opinions of others;
4. Student will not add to or create a hostile or intimidating learning and work environment for Emeritus staff, faculty and fellow classmates;
5. Student will not engage in unwelcome or unlawful harassment of Emeritus staff, faculty and fellow classmates. Unlawful harassment includes, but is not limited to, offensive comments; slurs; derogatory remarks; inappropriate physical contact; unwelcome conduct of a sexual nature; unwelcome sexual advances or requests for sexual favors; and stereotypes, jokes, images, posters or cartoons based on race, national origin, age, disability, sex, sexual orientation, gender identity or expression, or other legally protected categories;
6. Student will use a single account on this platform and provide accurate information about his/herself;
7. Student acknowledges that he/she must complete all the coursework myself and that no outside parties may use my student dashboard or submit work on behalf of Student.
8. Student will not share account credentials with anyone or allow anyone to access the Emeritus platform with Student’s account;
9. Student will not reproduce content from Emeritus program or from other students unless expressly allowed under the copyright terms laid out by the program administrator;
10. Studentwill not commit any acts of falsity including, but not limited to, cheating, plagiarism, forgery, or other acts of behavioral or academic dishonesty. Student will not submit the work of others as Student’s own work, share solutions to homework assignments or exams, or engage in any activity that will improve or harm others’ scores. Student will not misrepresent Student’s education or experience to employers, recruiters, or anyone else;
11. Student acknowledges that failing to abide by these policies may result in consequences up to and including dismissal from the Emeritus program. Additional consequences could include zero grades on an assignment, having a certificate of completion revoked, and removal from the Emeritus platform, among others;
12. Violations of this Student Code of Conduct will be reviewed by the Emeritus escalation team. Students will be notified of any infractions via the email they used to enroll. The course of action determined by Emeritus is not subject to appeal;
13. Students who are dismissed for violation of these policies are not entitled to a refund.

1. Each occurrence of misconduct is dealt with based on consideration of the situations surrounding the case and in accordance with the policy of Emeritus.
2. All details regarding the student and the case will be dealt with fairly and confidentially and will only be shared with relevant personnel within Emeritus on a need-to-know basis or relevant external authorities such as the Singapore Committee for Private Education.
3. The student will not be regarded as having committed the alleged misconduct until investigation proves so.
4. Knowledge of students’ previous behavior will not be assumed to be evidence that the student would behave in the same manner, although previous patterns of behavior will be taken into consideration.
5. Students are to be informed of their rights and responsibilities in relation to the investigation of misconduct.

1. Emeritus reserve the rights to suspend or dismiss students who:
   a)Commit academic misconduct or violate any rules, regulations and code of conduct.
   b)Fail to meet satisfactory academic progress
   c)Fail to fulfil their financial obligations to Emeritus
   d)Fail to provide requested documents in a timely manner as requested by Emeritus
   e)Provide false documents or fraudulent information
   f)Any other action that may be decided to be suspend or dismiss by Emeritus
2. Emeritus will exercise the following disciplinary actions for any action in violation of Emeritus’ policy and regulation:
   a)Verbal warning from authorized Emeritus’ staff
   b)Written warning
   c)Grade deduction as per grading policy
   d)Suspension
   e)Dismissal
   f)Any other disciplinary actions which shall be decided by Emeritus based on circumstances.
3. In any case that students find the decisions made to be unjust, they may submit a written appeal to the Academic & Examination Boards within 10 working days after receiving the notification of disciplinary action from Emeritus.
4. The Academic & Examination Board will review the appeal and inform students of the outcome within four weeks after receiving the appeal request from students.

1. Emeritus has a fair policy in place for refunds. The refund policy as well as procedure shall be communicated to all students (both existing and prospective) clearly via our website and student contract and during a student’s pre-course counselling. The refund policy shall be reviewed regularly to ensure it is fair and equitable to all students. Students are required to adhere to the refund policy for any request of refund.
2. For a refund pertaining to withdrawal due to non-delivery of a course, Emeritus will notify students in writing in the event of any of the following:
3. a) The course does not commence on the course commencement date;
   b) It terminates the course before the course commencement date;
   c) It does not complete the course by the course completion date;
   d) It terminates the course before the course completion date;
   e) It has not ensured that the student meets the course entry or matriculation requirement as set by the organization or:
4. Within three working days, Emeritus will inform students in writing of the alternative study arrangement (if any). If a student decides to withdraw, the student will be refunded 100 percent of course fees and any miscellaneous fees paid within seven working days from the day the student submits the request to withdraw.
5. If the student withdraws from the course for any reason other than those stated above, Emeritus will refund to the student an amount based on the following table:
   

   % of the amount of fees paid under Schedules B and C of the Standard Student Contract	If Student’s written notice of withdrawal is received:
   100%	more than 60 days before the Course Commencement Date
   75%	between 31 to 60 days before the Course Commencement Date
   50%	before, but not more than 30 days before the Course Commencement Date
   10%	after, but not more than 7 days after the Course Commencement Date
   0%	more than 7 days after the Course Commencement Date

   The amount will be refunded to the student within 7 working days from the day Emeritus receives the Student’s written notice of withdrawal with complete documentations as required. Application fee for courses is non-refundable and non-transferable. Requests that are received after 12.00 noon would be considered as submission on the next working day.

6. Emeritus will provide the student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both the student and Emeritus.  The Student will be refunded the highest percentage (stated in Schedule D of the Standard Student Contract) of the fees already paid if the student submits a written notice of withdrawal to Emeritus within the cooling-off period, regardless of whether the student has started the course or not. Application fee is non-refundable under any circumstances.
7. The refund process time of 7 working days excludes the time taken for processing by the bank. All refunds will be paid directly to the student only, unless written and signed instruction is provided by the student to pay the refund to an account belonging to a person other than the student.
8. Please note that your bank may charge a foreign transaction fee or service charge for processing your payment of the course fee to Emeritus. Emeritus does not charge or receive any foreign transaction fee, processing charge or other of incremental charges beyond the course fee from you or your bank. As such, those charges are not covered under a valid refund request, as per Emeritus’ refund policy.

1. Policy Communication: Emeritus’ Withdrawal, Refund and Deferral policies are communicated to all learners (both existing and prospective) via the Emeritus website and Learning Management System. It is the learner’s responsibility to review, be aware of and adhere to these policies.
2. Withdrawal for Non-delivery of Course: Emeritus will notify learners in writing if (a) the course will not commence on the scheduled course commencement date; (b) the course will not be completed by the scheduled course completion date; or (c) the learner does not meet the course entry or matriculation requirement as set by Emeritus or the university. Within three (3) working days of such notice, Emeritus will inform learners in writing of any available alternative study arrangements.
   If a learner declines the offered alternative study arrangements, if any, or desires to otherwise withdraw from the course for the reasons stated in paragraph 2 above, the learner shall request a withdrawal from Emeritus within fifteen (15) calendar days. Upon receipt of the withdrawal request and validation of eligibility, Emeritus shall refund the learner 100% of course and miscellaneous fees previously paid by the learner, except that course application fees are non-refundable and non-transferable. Emeritus shall use commercially reasonable efforts to make such refund within seven (7) working days from receipt of the withdrawal request from learner.
3. Withdrawal for Other Reasons: If the learner wishes to withdraw from the course or program for any reason other than those stated in paragraph 2 above, the following provisions shall control all withdrawal requests:
   Absent a previous approved request for deferral for the course, learners may request a full refund of all course and miscellaneous fees paid, within fourteen (14) days after course commencement. Application fees for courses are non-refundable and non-transferable. Learners who have previously been granted a course deferral are not eligible for a refund for the course. Partial (or pro-rated) refunds are not offered. Emeritus shall use commercially reasonable efforts to make a valid refund within seven (7) working days from receipt of the withdrawal request from learner.
   Emeritus reserves the right, in its sole discretion, to dismiss a learner from a course or program at any time and to provide a refund to the learner pursuant to the stated refund policy in paragraph 2 above. Learners who are dismissed from a course or program due to a violation of Emeritus’ Code of Conduct are not entitled to any refund.
4. How to Submit a Valid Withdrawal Request: All withdrawal requests must be sent in writing within the timelines specified in paragraphs 2 or 3 above to:
   admissions@emeritus.org
   All refunds will be paid directly to the original payer only, unless written and signed instruction is provided by the original payer to pay the refund to an account belonging to a person other than the original payer.
5. Bank Charges/Transaction Fees: In the event of an approved refund, Emeritus will refund the course fee collected and will not be liable to refund any foreign transaction fees, processing charges, or any other bank fees.
6. Deferrals – Certificate Course: A learner may request a one-time-per-enrolment deferral of a Certificate Course to the next available cohort of the same course. Such deferral is contingent upon (i) program availability; (ii) approval of a valid deferral request; (iii) payment of all pending course fee instalments as per original course scheduled date; and (iv) payment of the following non-refundable deferral fee, if applicable.
   

   Timing of Deferral Request	Deferral Fee
   Deferral request made within 30 days of course start	No fee
   Deferral request made on or after 30 days following the course start but before course end date	USD 200.00 or the equivalent for courses offered in non-USD currency

   No learner may defer a Certificate Course on or after the course end date.
7. How to Submit a Valid Deferral Request: All deferral requests must be sent in writing to: admissions@emeritus.org.

*Previous policy applies for programs with a start date prior to May 1, 2024

1. 1. Policy Communication: Emeritus’ Withdrawal, Refund and Deferral policies are communicated to all learners (both existing and prospective) via the Emeritus website and Learning Management System. It is the learner’s responsibility to review, be aware of and adhere to these policies.
   2. Withdrawal for Non-delivery of Course: Emeritus will notify learners in writing if (a) the course will not commence on the scheduled course commencement date; (b) the course will not be completed by the scheduled course completion date; or (c) the learner does not meet the course entry or matriculation requirement as set by Emeritus or the university. Within three (3) working days of such notice, Emeritus will inform learners in writing of any available alternative study arrangements.
      If a learner declines the offered alternative study arrangements, if any, or desires to otherwise withdraw from the course for the reasons stated in paragraph 2 above, the learner shall request a withdrawal from Emeritus within fifteen (15) calendar days. Upon receipt of the withdrawal request and validation of eligibility, Emeritus shall refund the learner 100% of course and miscellaneous fees previously paid by the learner, except that course application are non-refundable and non-transferable. Emeritus shall use commercially reasonable efforts to make such refund within seven (7) working days from receipt of the withdrawal request from learner.
   3. Withdrawal for Other Reasons: If the learner wishes to withdraw from the course for any reason other than those stated in paragraph 2 above, the following provisions shall control all withdrawal requests:
      Absent a previous approved request for course deferral, learners may request a refund, per the schedule below, of all course and miscellaneous fees, except that course application fees are non-refundable and non-transferable. Learners who have previously been granted a course deferral are not eligible for a refund for the course. Emeritus shall use commercially reasonable efforts to make valid refund within seven (7) working days from receipt of the withdrawal request from learner.

      Timing of Refund Request	Amount Refunded
      Within 14 days after course commencement	Full refund of course fee (assuming no prior course deferral)
      15 to 30 days after course commencement	50% refund of course fee (assuming no prior course deferral)
      More than 30 days after course commencement	No refund of course fee

      Emeritus reserves the right, in its sole discretion, to dismiss a learner from a course at any time and to provide a refund to the learner pursuant to the stated refund policy in paragraph 2 above. Learners who are dismissed from a course due to a violation of Emeritus’ Code of Conduct are not entitled to any refund.
   4. How to Submit a Valid Withdrawal Request: All withdrawal requests must be sent in writing within the timelines specified in paragraphs 2 or 3 above to:
      admissions@emeritus.org.
      All refunds will be paid directly to the original payer only, unless written and signed instruction is provided by the original payer to pay the refund to an account belonging to a person other than the original payer.
   5. Bank Charges/Transaction Fees: In the event of an approved refund, Emeritus will refund the course fee collected and will not be liable to refund any foreign transaction fees, processing charges, or any other bank fees.
   6. Deferrals – Professional Certificate Programs: A learner may request a one-time-per-enrolment deferral of a Professional Certificate program to the next available cohort of the same program. Such deferral is contingent upon (i) program availability; (ii) approval of a valid deferral request; (iii) payment of all pending course fee instalments as per original course scheduled date; and (iv) payment of the following non-refundable deferral fee, if applicable.
      

      Timing of Deferral Request	Deferral Fee
      Deferral request made within 30 days of course start	No fee
      Deferral request made on or after 30 days following the course start but before course end date	USD 350.00 or the equivalent for courses offered in non-USD currency

      No learner may defer a Professional Certificate Course on or after the course end date.
   7. How to Submit a Valid Deferral Request: All deferral requests must be sent in writing to: admissions@emeritus.org

   *Previous policy applies for programs with a start date prior to May 1, 2024

1. Policy Communication: Emeritus’ Withdrawal, Refund and Deferral policies are communicated to all learners (both existing and prospective) via the Emeritus website and Learning Management System. It is the learner’s responsibility to review, be aware of and adhere to these policies.
2. Withdrawal for Non-delivery of Program: Emeritus will notify learners in writing if (a) the course will not commence on the scheduled course commencement date; (b) the course will not be completed by the scheduled course completion date; or (c) the learner does not meet the course entry or matriculation requirement as set by Emeritus or the university. Within three (3) working days of such notice, Emeritus will inform learners in writing of any available alternative study arrangements.
   If a learner declines the offered alternative study arrangements, if any, or desires to otherwise withdraw from the course for the reasons stated in paragraph 2 above, the learner shall request a withdrawal from Emeritus within fifteen (15) calendar days. Upon receipt of the withdrawal request and validation of eligibility, Emeritus shall refund the learner 100% of course and miscellaneous fees previously paid by the learner, except that course application fees are non-refundable and non-transferable. Emeritus shall use commercially reasonable efforts to make such refund within seven (7) working days from receipt of the withdrawal request from learner.
3. Withdrawal for Other Reasons: If the learner wishes to withdraw from the course for any reason other than those set forth in paragraph 2 above, no refund of any fees will be provided to the learner.
   Emeritus reserves the right, in its sole discretion, to dismiss a learner from a course or program at any time and to provide a refund to the learner pursuant to the stated refund policy in paragraph 2 above. Learners who are dismissed from a course or program due to a violation of Emeritus’ Code of Conduct are not entitled to any refund.
4. How to Submit a Valid Withdrawal Request: All withdrawal requests must be sent in writing within the timelines specified in paragraph 2 above to:
   sepodelivery@emeritus.org.
   All refunds will be paid directly to the original payer only, unless written and signed instruction is provided by the original payer to pay the refund to an account belonging to a person other than the original payer.
5. Bank Charges/Transaction Fees: In the event of an approved refund, Emeritus will refund the course fee collected and will not be liable to refund any foreign transaction fees, processing charges, or any other bank fees.
6. Deferrals – Senior Executive Programs – Core: A learner may request a one-time-per- enrolment deferral of a Senior Executive Program to the next available cohort of the same program. Such deferral is contingent upon approval of a valid deferral request and payment of the following non-refundable deferral fee, if applicable:
   

   Core Program – Timing of Deferral Request	Deferral Fee
   Deferral request made before the core course start	No fee
   Deferral request made on or after course start until up to six weeks prior to the conclusion of the core period	USD 1,000.00 or the equivalent for courses offered in non-USD currency

   No learner may defer a Senior Executive Program if less than six weeks remain until the end of the core period.
7. Changes and Deferrals – Senior Executive Programs – Electives:
   Elective Changes: A learner may request to change to a different elective up to seven (7) days before the start of the elective.
   Elective Deferrals: A learner may request a one-time-per-enrolment deferral to the next available cohort of the same elective. Deferrals may be subject to a fee as described below:

   Elective – Timing of Deferral Request	Deferral Fee
   Deferral request made within 30 days of the elective start	No fee
   Deferral request made on or after 30 days from the elective start but before the elective end date	USD 200.00 or the equivalent for courses offered in non-USD currency

   No elective change or deferral is permitted on or after the elective end date.
   An elective change or elective deferral is contingent upon (i) program availability with start and end dates falling within the Senior Executive Program elective period; (ii) approval of a valid request; (iii) payment of the non-refundable deferral fee, if applicable.
8. How to Submit a Valid Deferral Request: All deferral requests must be sent in writing to: sepodelivery@emeritus.org.

*Previous policy applies for programs with a start date prior to May 1, 2024

1. Emeritus adopts a Learning Management System (LMS), which is a customized deployment of Instructure’s Canvas LMS to assist students to keep track of their attendance and grades at any point in time. The information on Canvas is confidential. Each student has their own individual log-in details.
2. Students need to achieve at least 75 percent overall participation of course activities (such as reviewing the interactive videos, class discussions). Other than the 75 percent participation, all quizzes and assignments need to be submitted.

1. Most of the programs at Emeritus are run on a cohort basis. Peer engagements for each cohort are expected to be intensive. Therefore, students are expected to adhere to the timeframe given for each program as stated in the student’s contract. No extension of duration for completion is allowed except where exceptional valid reasons are provided, as explained in the section on “Application for Extension of Time.” No extension of duration for completion is allowed under any circumstances for self-paced Certificate Courses.

1. Students who fail to complete the program within stipulated period due to valid reasons may apply for extension of time to Emeritus. The application will be evaluated by the Program Support Team and Examination Board on a case-by-case basis by taking in consideration of student’s academic performance during the study period.
2. The application should be submitted in writing through email and includes the following information:
   a) Explaining the reason(s) for the inability to complete the program within stipulated timeframe
   b) Supporting documents were applicable
   c) Any other document(s) that may be required by Emeritus
   d) A non-refundable administration fee of USD150 (exclusive of GST applicable to Singapore based students)
3. Extension of duration for completion is not applicable for self-paced Certificate Courses.

1. Students who are identified as not meeting the minimum satisfactory academic progress may be deemed for exclusion. Emeritus will notify students in writing of this decision at least 10 working days before the exclusion date.
2. In general, a student may be determined to be not meeting the minimum satisfactory academic performance in their study if they: a)Do not achieve the minimum grade requirement to graduate. b)Commit serious academic and/or violate any rules, regulations and code of conduct . c)Other reasons that may be advised by Emeritus on a case-by-case basis.

1. Emeritus acknowledges students’ right to appeal against any decision made by Emeritus on their progression. Students can submit an Appeal Application to us.
2. The Appeal Application needs to include the following documents:
   a) An appeal letter/email explaining the reason(s) for appealing against any decision by Emeritus on their progression.
   b)Supporting documents where applicable.
   c) Any other document(s) that may be required by Emeritus.
   
3. Emeritus’s Student Support Team, Examination Board, and/or the Institutes or Universities (as and when required) will evaluate and decide on each appeal case.

1. Grades are provided to students via Emeritus’s LMS with their individual log-in and password. Students will be able to see their grades for each course assessment component (such as quizzes and assignments) as well as total grades for the course.
2. Grades are either published immediately (such as quizzes) or within 30 days of marking (such as assignments).

1. Student Progress Reports can be accessed, viewed and printed out from each student’s individual Canvas login.
2. If students need an official hard copy report from Emeritus, this will be released within 14 working days from the request date. An application fee of USD 20 (exclusive of GST for Singapore based students) is applicable.

1. Most of the programs at Emeritus are run on a cohort basis. Where programs are run on a cohort basis, peer engagement within each cohort is expected to be intensive. Therefore, students are expected to complete their programs with their cohort.
2. Transfer between programs–This is strictly not allowed once a student has commenced with their chosen program.
3. Transfer to another intake–Under special circumstances that may impede a student’s ability to continue with the course, the student may submit a request to transfer to another intake in writing to Emeritus. Emeritus will review the request and inform students of the outcome of the review. There will be no transfer to another intake for self-paced Certificate Courses.
4. Withdrawal–Emeritus respects students’ decision to withdraw due to personal or professional circumstances that prevents them from continuing with their studies.