Root-Cause Analysis Or RCA: How Does It Affect The Interview Process

Root-Cause Analysis Or RCA: How Does It Affect The Interview Process | Product Management | Emeritus

Sometimes, company owners or business leaders face difficulties while identifying the underlying reasons for a specific concern. But you can now use RCA or Root-Cause Analysis in order to reach a perfect solution. Preventing the problems from happening once again has never been easier before. Gone are the days when the leaders and teams used to rely on traditional methods; RCA is indeed a great boon that has made the entire process as smooth as a cakewalk.
The various analysis techniques will enable you to gather data seamlessly. All you need to do is prepare an action plan, thus identifying the issues and preventing them. The overall process of RCA will provide you with more than one solution; you need to focus on patterns of effects, and that’s it. For more information about Root-Cause Analysis, stay tuned till the very end! Keep reading, and you will be able to uncover potential insights. Let’s dig deeper!

Root-Cause Analysis: What Is its Purpose?

The primary purpose of Root-Cause Analysis revolves around pinpointing the causal factors. Check out some of the pointers stated below in this article:

  • RCA is done to detect the key failure points without leaving any room for mistakes.
  • You can now figure out an effective solution without facing any kinds of hassles.
  • RCA enables you to plan various risk management strategies.

Once you are done identifying the root cause, coming up with an effective, appropriate and efficient solution is your sole responsibility. You can consider applying RAC to deal with a wide range of problems, such as:

  • Team efficiency
  • Team conflict
  • Customer issue resolution
  • Time management

Root-Cause Analysis is used to analyze several activities, such as:

  • Analyzing failure in maintenance
  • Analyze quality control
  • Analyze different system-based processes
  • Analyze the process of the system
  • Analyze risk and change management

What are you waiting for? Take a step toward planning risk management strategies now!

Root-Cause Analysis- How Does it Affect the Interview Process?

Root-Cause Analysis tests the interviewer around problem-solving, narrowing down, and structuring metrics. By throwing a hypothetical question at the interviewee, the interviewers ask them to come up with potential solutions. RCA involves four main steps; check out the pointers mentioned below to learn more about them:

Identify the Problem

This is the very first step of RCA or Root-Cause Analysis. Here, you will have to define the particular problem along with its effects on a specific system or organization. After you are done identifying the issue, you can pave your way toward the initial stage of the problem. Through this, you can learn about the exact reasons that are responsible for these issues.

Gather Essential Data

While gathering data from various sources, you must focus on analyzing your given situation without leaving any room for mistakes. It will allow you to gain insights into the problem. You can consider the following things:

  • How was the problem discovered?
  • How long did the problem exist?
  • How is the problem affecting the operations?

In order to gather data in an effortless manner, you can consider getting in touch with those individuals who are familiar with the problem. Since the co-workers possess first-hand knowledge, they will be able to offer more details elaborately. Their valuable input will enable you to identify the issue and find its possible solutions.

Analyze the Problem

In this third step, you will have to determine some of the causes that have led to a particular problem. By designing a causal graph, you can now learn more about the root causes accompanied by several causal factors. The causes can be divided into three main groups:

  • Concrete: Concrete causes represent tangible items and are more physical. If a computer gets exposed to a hard drive crash, you can consider it as a concrete cause.
  • Individual: The other name for individual causes is ‘human error.’ If a team or individual ends up doing some kind of mishap, you can consider it to be an individual cause. For example, if a hard drive crash takes place due to an employee’s fault, you can categorize it under this section.
  • System: If you come across a dysfunctional process in your workplace, it can be termed as a system cause.

You can use various RCA tools, such as the fishbone diagram and Pareto analysis, thus making the overall process extremely easy. Dealing with complicated issues and solving them has never been easier before. If you have some kinds of limitations in your workplace, these RCA tools will serve your purposes in the best possible manner.

Solve the Problem

By now, you will be able to gain extensive knowledge about the problem. This is where you will have to focus on solving the issue and prevent it from taking place all over again. While implementing the solutions might look like a real task, you can always seek the utmost assistance from your co-workers and colleagues.
Implementing Root-Cause Analysis in the interview process will help you to learn about the candidate’s skills. You will be able to gain knowledge about their problem-solving potential in the best possible manner.

Wrapping Up

Root-Cause Analysis is typically responsible for improving communication and preventing problems. Also, it will pave the way toward attracting the best talents to your organization. You can now learn more about ‘solving RCA problems’ by getting in touch with Emeritus India.


What is the best technique associated with Root-Cause Analysis?

The best technique used in Root-Cause Analysis is The Ishikawa Fishbone Diagram. This is a robust method that will allow you to reach the core of a conclusion.

Name some of the Root-Cause Analysis tools.

Some of the Root-Cause Analysis tools are:

  • Pareto Chart
  • 5 Whys
  • Scatter Plot Diagram
  • Fishbone Diagram
  • Failure Mode and Effects Analysis (FMEA)

You can use any of these tools and generate desired results in no time.

How are you supposed to figure out the problem’s root cause?

You need to abide by the following steps:

  • Define the problem
  • Collect data
  • Identify the cause
  • Prioritize the cause
  • Identify solutions
  • Monitor and sustain

These simple yet effective steps will enable you to reach a conclusion seamlessly.

Is RCA part of problem management?

To be honest, Root-Cause Analysis, or RCA, is a tool for problem management.

How can you prepare a Root-Cause Analysis document?

Root-Cause Analysis template includes these following things:

  • Introduction
  • Record basic details
  • Identify the concern/issue/problem
  • Analysis
  • Brainstorm possible causal factors
  • Prepare a fishbone diagram
  • Identify the root causes
  • Locate the communication challenges

What do you mean by a why-diagram?

The why-why diagram is an important Root-Cause Analysis technique. It is used to learn about the root causes when there are a plethora of factors to consider.

About the Author

Content Writer, Emeritus Blog
Yashvi is a dynamic content creator with 5+ years of experience crafting content for global brands, specializing in tech, finance, and healthcare sectors for both B2B and B2C audiences. Her diverse knowledge base empowers her to create meticulously researched, value-packed content for the EdTech sector, catering to various audiences. In her downtime, she explores the realms of mental well-being, reflecting her holistic approach to personal and professional growth and deepening her empathy for her audience's pain points and needs.
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