What Is Employee Engagement? What Does It take to Improve the Engagement?

What Is Employee Engagement? What Does It take to Improve the Engagement? | Leadership | Emeritus

Employee engagement is a critical component of an organisation’s success. It involves creating a work environment that encourages employees to be actively involved and committed to their organisation, its goals and objectives.

In this article, we will explore the meaning, its different types, as well as its importance. Also, we will unfold the ways in which they can be improved. 

What is Employee Engagement? 

It is an essential concept in the business world, as it describes the connection between an employee and their workplace. Employee engagement is a measure of how well an individual is connected to their job and its tasks, their company’s goals, and overall mission. 

Employee engagement significantly impacts organisational performance, as it increases productivity and drives innovation. It also boosts morale among employees by making them feel more valued and appreciated by their employers.

Therefore, companies should strive to foster employee engagement to maximise worker satisfaction and improve organisational performance. Now that you’ve understood the meaning, let’s dive into the types of employee engagement.

What are the Types of Employee EngagementEmployee Engagement

  • Emotional Engagement

Employee emotional engagement refers to employees’ feelings of attachment, commitment and loyalty towards their jobs. It measures how emotionally attached an employee is to their job and its tasks, goals, and mission. 

Employee emotional engagement can be increased through activities such as providing recognition for achievements, offering rewards/perks, creating a sense of ownership among employees, and giving them opportunities to contribute meaningfully to the organisation.

  • Physical Engagement

Physical engagement involves physical activity responding to work-related stimuli such as equipment operation or customer interaction. Employee physical engagement is essential because it helps increase productivity and promotes health among employees by encouraging them to move more throughout their day. 

Companies can promote physical engagement by providing ergonomic furniture, encouraging walking meetings, and offering rewards for completing daily or weekly fitness goals.

  • Intellectual Engagement

Employee intellectual engagement refers to the degree to which employees feel challenged and stimulated by their job tasks. Employees need to think that they are learning new skills, developing professionally, and growing intellectually to remain motivated and engaged with their work. 

Companies can foster intellectual engagement by providing opportunities for professional development and offering challenging projects that require employees to think critically and creatively.

  • Relational Engagement

Employee relational engagement involves forming meaningful relationships with colleagues, supervisors, customers, vendors etc. It measures how connected an employee feels with the people they work with. 

Employee relational engagement can be increased through team building, social events, and mentorship programs.

What Are the Importance of Employee Engagement

Employee engagement can be beneficial in ways such as

  • Increased Productivity

Engaged employees take their job more seriously and with an enhanced sense of purpose. This translates to increased productivity, higher quality work and greater efficiency levels.

  • Job Satisfaction

A highly engaged workforce is more motivated to succeed and seek personal growth within the organisation. This leads to a happier workplace as employees feel contented in their roles.

  • Improved Retention Rates

Employee engagement facilitates strong relationships between employer and employee, resulting in improved retention rates of valuable employees committed to the organisation’s success.

  • Attracting Top Talent

Investing time and resources into employee engagement can help attract top talent, giving your business an edge over competitors when recruiting.

  • Enhanced Company Culture

A robust employee engagement strategy can boost morale and improve the overall company culture, creating an enjoyable working atmosphere where employees feel valued and respected.

  • Reduced Absenteeism

Engaged employees are more likely to remain productive and motivated. This leads to reduced absenteeism levels as they have no desire to take time off work unnecessarily.

Employee engagement is essential for any organisation that wants to ensure its workforce is happy, motivated, and productive, all of which contribute to achieving success in business goals. By investing in effective strategies that encourage employee engagement, organisations can create a positive work environment that yields long-term benefits for employers and employees.

Employee EngagementThe driver of Employee Engagement and How to Improve it

Employee Engagement is a critical component of any successful organisation. It includes a variety of attitudes, behaviours and activities that workers display to express their dedication and commitment to the company’s goals and objectives.

  • Understanding Employee Needs

By understanding and addressing employees’ personal needs, employers can ensure their staff feel valued and recognised for their contributions. Employers should conduct surveys and interviews to understand what motivates and inspires employees, creating an environment of trust, communication, recognition and respect in the workplace that encourages engagement.

  • Workplace Environment

The workplace environment is essential to employee engagement. A good working environment can motivate employees to stay engaged and give their best to the organisation. It should provide a comfortable, pleasant atmosphere which allows employees to feel safe and accepted.

  • Job Satisfaction

When employees are satisfied with their job, they tend to be more engaged. Various factors contribute to job satisfaction, such as fair compensation, recognition for good work and trust between management and employees.

  • Career Development

Providing opportunities for career growth is a great way to engage employees. Employers should offer training and mentoring programs, promotions, cross-departmental moves, job rotations and other activities that allow employees to develop their skills further.

  • Communication

Effective communication is the key to better employee engagement. Employers should ensure that all employees are informed about company policies and goals and provide open forums for feedback and suggestions from staff.

What Employee Engagement Can Do for You- Benefits

  • Increased Productivity

Engaged employees are more focused on their job and far more productive in the workplace. This, in turn, leads to improved organisational performance.

  • Improved Customer Service

When employees are engaged, they provide better customer service, which helps create a loyal customer base for the business.

  • Higher Retention Rates

Employees engaged with their work are less likely to leave the organisation and will remain with the company longer.

  • Increased Employee Satisfaction

An engaged employee is more fulfilled at work and has a better sense of well-being. This feeling encourages them to stay with the organisation while providing higher-quality services or products.

  • Enhanced Company Image & Reputation

Companies with engaged employees have a better public perception, which helps attract potential clients and investors.

  • More Innovative Solutions

Engaged employees who feel empowered to express their ideas can help create more innovative solutions in the workplace. This allows the organisation to stay competitive in their industry.

Employee engagement is a critical factor for any business’s success. It increases productivity and creates loyalty among employees and customers alike, which gives organisations an edge over competitors. By investing time and resources into creating an engaging workplace environment, businesses will reap the rewards of higher performance and employee satisfaction.

Employee Engagement Examples

  • Employee Development and Training

Employee development and training are great ways to engage employees in the workplace. This can include formal education, such as providing classes or seminars relevant to their job and informal programs, like mentorship opportunities or shadowing other employees.  

This development and training help employees learn new skills while feeling valued, appreciated, and empowered by their employer.

  • Employee Recognition

Employee recognition is an integral part of employee engagement because it helps to make them feel appreciated for their efforts and contributions towards organisational goals. 

Employee recognition can take many forms, from verbal praise in meetings or one-on-one conversations to financial rewards like bonus payments or gift cards. Employers should also consider taking employee feedback into account to recognise their employees.

  • Employee Involvement

Employee involvement is a great way to boost engagement in the workplace by getting employees involved in decision-making and problem-solving processes. 

This can include activities like brainstorming new ideas, giving feedback on projects, or even taking part in surveys and focus groups that help shape company policies and direction.

  • Flexible Working Arrangements

Providing flexible working arrangements is another excellent way to engage employees in their work. Employers can make it easier for their workers to balance family life with their career responsibilities by allowing for different schedules, remote work options, or other types of flexibility. This type of engagement helps to create an environment of trust and respect between employers and employees.

  • Engaging Office Environment

Employee engagement can be improved by creating an engaging and energising office environment. This includes providing good lighting, comfortable seating, and ergonomic workstations to help employees stay productive. 

Additionally, employers should consider investing in perks such as snacks or beverages for workers to enjoy throughout the day.

  • Employee Feedback

Employee engagement can be improved by implementing a system for gathering and responding to employee feedback. This includes creating surveys or polls to gauge employee sentiment and then following up with employees to discuss their responses. 

Additionally, employers should consider conducting regular performance reviews that focus on helping employees reach their goals rather than reprimanding them for mistakes.


Employee engagement is a crucial part of any successful business. By implementing strategies such as providing flexible working arrangements, investing in tools and technology, and creating an engaging office environment, employers can foster an environment of trust and respect that will help to increase employee engagement.

Additionally, activities like brainstorming new ideas or offering wellness programs are great ways to keep employees engaged with their work. Ultimately, by investing time in their employees’ needs and desires, employers will be rewarded with increased productivity and improved morale and loyalty from their staff.

The leadership course offered by Emeritus, such as Negotiation Strategies for Success, CEO Program and Effective Leadership for Global Change, equip people with the necessary skills and strategies to engage their employees effectively. You can understand how an effective leadership online course will help you understand how you can lead to better employee engagement and a more successful organisation.

About the Author

Content Writer, Emeritus Blog
Nikhil is a passionate and free-spirited writer with 4+ years of experience. He has a keen eye for the ever-evolving content landscape, which helps him craft captivating content across various genres. He writes about marketing, data science, and finance for the Emeritus Blog. Beyond work, Nikhil is a dedicated pet parent who loves leisurely walks with his beloved puppers.
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